Hotline Frequently Asked Questions

What should be reported to the OIG Hotline?

 

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The Allegations that should be reported to the OIG Hotline include, but are not limited to: Employee corruption, civil rights and civil liberties abuses, program fraud and financial crimes, and miscellaneous criminal and non-criminal activity associated with waste, abuse, mismanagement or misconduct affecting the programs and operations of the U.S. Department of Homeland Security (DHS).   

 

Who can file an allegation?

 

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The OIG Hotline receives allegations from multiple sources, including DHS employees (to include contractors) and concerned citizens.

 

How do you file a “whistleblower” allegation?

 

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If you believe you are a victim of whistleblower retaliation, please contact the OIG Hotline or the Office of Special Counsel for more information by accessing the Whistleblower Resources.

 

Why should I provide my name?

 

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The OIG relies upon concerned employees and citizens to provide us with information regarding alleged employee corruption, waste, fraud, mismanagement or misconduct within DHS. Although not required to do so, we urge you to identify yourself when submitting an allegation using the automated DHS OIG Online Allegation form.  If the information you provide is helpful, we may need to contact you in-person or via the internet, telephone or U.S. Mail for additional information.

 

Can I remain anonymous?  What is confidentiality?

 

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Individuals who contact the OIG may 1) remain anonymous, 2) identify him/herself but request confidentiality by noting they do not wish his/her identity to be revealed, or 3) fully disclose their identity.


It may be necessary for the OIG to reveal a confidential complainant's identity if such identification is necessary to investigate the alleged matter, or as otherwise required by law.  Complainants who file anonymously, or those requesting confidentiality, should understand filing as such may hinder the OIG's ability to thoroughly pursue their complaint.  Anonymity may be forfeited when submitting an online allegation to the DHS OIG Hotline, if a confirmation receipt with Complaint Number is desired

 

What information should I include in my allegations?

 

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If filing under any condition other than “anonymously” please make sure you provide your name, address, telephone number, and all other pertinent contact information.  If you wish to receive a Complaint Number Notification alert message via email you must provide a valid point of contact email address.


If the alleged offender is a DHS employee, please provide the employee's name, title, tour of duty, and the name and address of the DHS agency where the employee works.  Additionally, the information you provide should be as detailed as possible.


  • Who was involved in the alleged wrongdoing (person, DHS Agency or organization)?
  • What did the individual or entity do?
  • Where did the incident take place?
  • When did it happen? Is it still ongoing?
  • How was the activity committed?
  • How did you become aware of the problem?
  • Who else has knowledge of the potential wrongdoing?

Some of this information is (*) “required” when filing an allegation using the online DHS OIG Online Allegation form

 

How do I file an allegation?

 

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The preferred method of filing an allegation is via the DHS OIG Online Allegation form.  You may also use the U.S. Mail, phone, or fax to file your allegation materials:


U.S. Mail:
DHS Office of Inspector General/MAIL STOP 0305

Attention: Hotline

245 Murray Lane SW

Washington, DC 20528-0305

 

Phone: 

1-800-323-8603
  

Fax: 

202-254-4297

 

What is done with the information that is received by the Hotline?

 

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Information that is received by the OIG Hotline is reviewed to determine if DHS OIG investigation or referral to a more appropriate entity is warranted. If the allegation does not fall within the scope of DHS OIG's jurisdiction, that information may be forwarded to the appropriate agency or authority for their review.  

 

 

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