We determined that CBP has made improvements to and continues to develop, its ethics and integrity training for officers and agents. The agency tracks training completion using various methods and evaluation tools to measure and assess training effectiveness. As a result, CBP has created, expanded, and redesigned training courses to promote ethics and integrity at the Advanced Training Center, the academies, and in the field. However, CBP has not effectively communicated or conducted follow up with the field on its overall integrity strategy. As a result, CBP cannot fully accomplish this important strategy. We recommended CBP create a repository for the field offices to maintain and share unique field-developed training, highlight the importance of CBP’s integrity strategy throughout the agency and follow up with field staff to ensure it is effectively communicated. We made two recommendations and CBP concurred with our recommendations, and prior to issuance of the final report took action to close recommendation 2.
CBP Continues to Improve its Ethics and Integrity Training, but Further Improvements are Needed