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Management Alert - CBP Needs to Address Serious Performance Issues on the Accenture Hiring Contract

Executive Summary

In November 2017, CBP awarded Accenture a $297 million contract to help meet the demands of recruiting and hiring agents and officers under the President’s January 25, 2017 Executive Order, Border Security and Immigration Enforcement Improvements. The contract includes 1 base year, with 4 option years, to hire 7,500 fully qualified applicants, including Customs and Border Protection Officers, Border Patrol Agents, and Air and Marine Interdiction Agents. In its first year, CBP’s contract with Accenture has already taken longer to deploy and delivered less capability than promised. Accenture is nowhere near satisfying its 7,500-person hiring goal over the next 5 years. Further, CBP has used significant staffing and resources to help Accenture do the job for which it was contracted. As such, we are concerned that CBP may have paid Accenture for services and tools not provided. Without addressing the issues we have identified, CBP risks wasting millions of taxpayer dollars on a hastily approved contract that is not meeting its proposed performance expectations. CBP must hold the contractor accountable, mitigate risk, and devise a strategy to ensure results without additional costs to the Government.

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