The objective of this review was to determine whether the United States Coast Guard Investigative Service (CGIS) was complying with applicable policies. However, significant issues with the agency’s case management system prevented us from making substantive observations about compliance with investigative policies. We also noted issues with outdated policies, an absence of a Privacy Impact Assessment, poor training records management, and inconsistent documentation of finalized investigations. CGIS employees voiced concerns with trust in senior leadership as well as questionable hiring practices, and articulated a need for more resources. We made 32 recommendations to address the findings of our review and CGIS concurred with all of them.