US flag signifying that this is a United States Federal Government website Official website of the Department of Homeland Security

Consistent with CDC guidance, most Office of Inspector General employees are currently serving the American people remotely.  We are determined to keep interruptions to our operations to a minimum, and we appreciate your patience during this time.

Information and guidance about COVID-19 is available at coronavirus.gov.

USCIS Has Unclear Website Information and Unrealistic Time Goals for Adjudicating Green Card Applications

Executive Summary

"U.S. Citizenship and Immigration Services (USCIS) adjudicates applications for immigration benefits, including applications for permanent resident cards, also known as green cards. In response to congressional concerns, we examined green card application processing times, as well as why processing times vary among USCIS field offices. USCIS regularly posts information on its website about the time it takes field offices to adjudicate green card applications (processing time). Yet, the information is unclear and not helpful to USCIS’ customers because it does not reflect the actual amount of time it takes field offices, on average, to complete green card applications.

Report Number
OIG-18-58
Issue Date
Document File
DHS Agency
Oversight Area
Keywords
Fiscal Year
2018

Would you like to take a brief survey regarding our site?

Yes No