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USCIS Has Unclear Website Information and Unrealistic Time Goals for Adjudicating Green Card Applications

Executive Summary

"U.S. Citizenship and Immigration Services (USCIS) adjudicates applications for immigration benefits, including applications for permanent resident cards, also known as green cards. In response to congressional concerns, we examined green card application processing times, as well as why processing times vary among USCIS field offices. USCIS regularly posts information on its website about the time it takes field offices to adjudicate green card applications (processing time). Yet, the information is unclear and not helpful to USCIS’ customers because it does not reflect the actual amount of time it takes field offices, on average, to complete green card applications.

Report Number

OIG-18-58

Issue Date

03/09/2018

Document File

DHS Agency

Oversight Area

Keywords

Immigration. Green Card

Fiscal Year

2018