US flag signifying that this is a United States Federal Government website Official website of the Department of Homeland Security

Consistent with CDC guidance, most Office of Inspector General employees are currently serving the American people remotely.  We are determined to keep interruptions to our operations to a minimum, and we appreciate your patience during this time.

Information and guidance about COVID-19 is available at coronavirus.gov.

DHS Should Do More to Reduce Travel Reservation Costs

Executive Summary

DHS does not require components to track justifications for making travel reservations offline, that is, by contacting an agent by telephone. Therefore, it is difficult to identify whether offline travel fees are excessive. Making reservations by telephone costs $23 to $27 more per transaction than making a reservation online through the web-based system. The Department is also not effectively managing components’ use of the online system. As a result, the Department may be missing opportunities to reduce offline travel reservation fees and identify cost savings. Finally, although the Senate Appropriations Committee expected DHS to reduce its offline reservation costs in fiscal year 2014, data from DHS showed that, overall, offline costs increased.

Report Number
OIG-15-80
Issue Date
Document File
DHS Agency
Oversight Area
Fiscal Year
2015

Would you like to take a brief survey regarding our site?