US flag signifying that this is a United States Federal Government website Official website of the Department of Homeland Security

Consistent with CDC guidance, most Office of Inspector General employees are currently serving the American people remotely.  We are determined to keep interruptions to our operations to a minimum, and we appreciate your patience during this time.

Information and guidance about COVID-19 is available at

TSA's Human Capital Services Contract Terms and Oversight Need Strengthening

Executive Summary

The Transportation Security Administration (TSA) awarded a human capital services contract valued at $1.2 billion. We conducted this audit to determine the extent to which TSA is effectively monitoring and enforcing the terms and conditions of the contract. Although TSA ensures the contractor meets the terms and conditions of the human capital services contract, its oversight could be more effective. Specifically, TSA has limited options for holding the contractor accountable for performance deficiencies. There were instances in which TSA did not hold the contractor monetarily accountable for personally identifiable information violations. TSA also did not hold the contractor monetarily liable for noncompliance with statement of work requirements relating to veterans’ preference.

Report Number
Issue Date
Document File
DHS Agency
Oversight Area
Fiscal Year