The Transportation Security Administration (TSA) needs to continue to improve its retention, hiring, and training of Transportation Security Officers (TSO). Specifically, TSA needs to better address its retention challenges because it currently does not share and leverage results of TSO exit surveys and does not always convey job expectations to new-hires. TSA does not fully evaluate applicants for capability as well as compatibility when hiring new TSOs. Thus, the agency may be making uninformed hiring decisions due to inadequate applicant information and a lack of formally documented guidance on ranking potential new-hires
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- Executive SummaryReport NumberOIG-19-35Issue DateDocument FileDHS AgencyOversight AreaFiscal Year2019
- Executive Summary
The objective was to determine whether TSA implemented proper procedures to safeguard the secure areas of our Nation’s airports and whether airports, aircraft operators, and contractors were complying with TSA’s security requirements to control access to these areas.
We identified vulnerabilities with various airport access control points and associated access control procedures. We made six recommendations related to standard operating procedures, deployment of new technology, identification of industry best practices, and training.Report NumberOIG-19-21Issue DateDocument FileDHS AgencyOversight AreaFiscal Year2019