TSA Needs to Improve Its Oversight for Human Capital Contracts
We determined that the Transportation Security Administration (TSA) did not manage the Recruitment and Hiring (R&H) contract in a fiscally responsible manner. Specifically, TSA did not properly plan contract requirements prior to awarding the contract and did not develop accurate cost estimates for all contract modifications. We recommended TSA establish a cross-functional requirements working group for planning and awarding the R&H re-compete efforts as well as other Personnel Futures Program contract requirements. The working group should develop a holistic and forward-thinking acquisition strategy, as well as implement a comprehensive process for reviewing and determining requirements. We also recommended TSA ensure Human Capital improves contract management activities including, but not limited to, requirements planning and realistic cost estimate development by obtaining additional expert resources or leveraging existing expertise. We made two recommendations to improve TSA’s contract management. TSA concurred with both recommendations.